Privacy Policy

last updated | November 2021

Introduction

McCorkindale Business Solutions Limited ("mbsl") is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this Privacy Policy.   

Your personal information is important to us.  mbsl recognises that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take this seriously. Unless provided for in this Privacy Policy or you give us explicit consent to act otherwise, your personal information will not be used for any other purpose than intended. We will not supply, sell or share your personal information with third parties except as described in this Privacy Policy.

If there is any part of our Privacy Policy with you which you do not agree with, your only recourse is leave to our website immediately. 



Terms

This is the Privacy Policy of ‘McCorkindale Business Solutions Limited’ (referred to as ‘mbsl'), or ‘us’, or ‘we’, or ‘our’.   The term ‘you’ refers to the user, viewer, visitor and authorised customer.

Our registered office is C/- RSM New Zealand (Auckland North), 17c Corinthian Drive, Albany, Auckland, 0632, New Zealand. 

Our New Zealand Company Registration number is:  606120.

We may amend our Privacy Policy at any time and any amendments are effective as soon as they are posted to our website. It is recommended that you check and read our Privacy Policy regularly.

By continuing to use our website after any such amendment, you are deemed to have agreed to the amended Privacy Policy. 

Personal information received about you

We receive your Personal Information from various sources including:

• when you voluntarily provide us your personal details in order to register on our website;
• when you use or access our website in connection with your use of our services; and
• from third party providers, services and public registers (for example, traffic analytics vendors).

Our website Support and Contact page asks you for the following:

•  full name;
•  company name; 
•  telephone number;
•  email address;
•  the product and subject title you are enquiring about, the details of your query, or the assistance or support that you require in respect of such product or matter; and
•  the ability to attach a file. 

We may also request further information from you to assist us with your query, or the assistance or support you require, including but not limited to your type of business, target market and financial products and services sold and your current hardware and software setups.

There is no obligation for you to provide us with personal information, however it may mean we will not be able to answer your queries to the best of our ability or to carry out the support or assistance requested by you. 

When you visit our website, some non-personal information is collected about you automatically, including your IP address and geolocation data. Data is also collected when you navigate through our website, including what pages you looked at and what links you may have clicked.

We may receive data, which is indirectly made up from your personal information, from software services. No such information is identifiable to you.

Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Most web browsers are set to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to refuse them. In some instances, this may mean you will not be able to take full advantage of parts of the network. mbsl does not use Cookies.

The personal information you provide about yourself to our website is mainly used to address a query or a support request. To enable competent informed assistance, mbsl may also need to communicate with you and use your personal information for the purposes of:

• verifying your identity;
• operating our website to provide services requested;
• supporting you, which may mean assisting with resolving technical support issues, or answering your enquiries, or assisting you with other issues relating to the website or our services, whether by email, in-app support or otherwise;
• communicating information, you may request from us (e.g. training or education materials);
• communicating or providing you with mbsl’s processes, information and procedures, e.g. Credit Applications, our Terms of Business etc., another product or service which we believe may be of value to you, quotes, estimates and or specifications (if one is requested);
•  to protect or enforce our legal rights and interests, including defending any claim and to ensure that our website and services are being used fairly and within our Terms of Use.

We will only use your personal information for the purposes for which we collected it, unless you have authorised the use of your information for another purpose, or we reasonably consider we need to use your information for another purpose.

We will in most instances use your return email address or phone number to respond to your query. Your email address and phone number will not be shared with any outside party unless consent is given.



Sharing of personal data

If there is a need to share your personal information, we will only disclose it to:

• our employees, representatives, contractors, third party service providers and partners who provide, develop and support our core products, or may provide further functionality or services to enhance our goods and services for the purposes of completing transactions you have ordered or requested;
•  trusted third parties who perform services on our behalf, including our professional advisors;
• suppliers and other third parties with who we have commercial relationships, for business, marketing and related purposes;
• actual or potential buyers (and their agents and advisers) in connection with an actual or a potential purchase, acquisition or merger of any part of our business;
• regulators, law enforcement agencies, government departments, courts or other third-parties where we believe it is necessary to comply with applicable laws and regulations; and
• other people or parties where we have your consent.

We may share aggregated and anonymised data about our visitors, including the demographics of our visitors and authorised customers, with our affiliated agencies and third-party vendors.

We do not rent, sell, or share users’ information with third parties except as described in this Privacy Policy.

We require any third-party to comply with similar security requirements, in accordance with this Privacy Policy. mbsl's employees are familiar with our security policy and practices.      

External web links and third-party collection of information

mbsl's website contains links to other websites. Please note that when you click on one of these links, or you ask us to forward information to a third-party site on your behalf, you are moving to another website. We make no representations or warranties in relation to the privacy policies of any third-party website and we are not responsible for the privacy policies or the content of any third party website. We encourage you to read the privacy statements of these linked sites as they are responsible for informing you about their own privacy practices which may differ from ours.

Our Privacy Policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

It is important to be aware that if you provide information to us with a view to it being read, copied, downloaded, printed or used by other people or parties, we accept no responsibility for what that third party may do with it. The onus is on you to satisfy yourself about the privacy level of every person who might see your information.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.

Retention and Security

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access to or abuse our website, and we make no warranty, express, implied or otherwise, that we can prevent such access or abuse.

We will retain your personal information for as long as necessary to provide assistance to you, and as necessary to comply with our legal obligations, resolve disputes, and enforce our rights. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion. 

It is important that the personal information that we hold about you is accurate and current. You must ensure that any personal information you provide to us is true and accurate.

Marketing

We may use your personal information, either ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.

Out of respect to your right to privacy we provide you with such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. Visitors and authorised customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us. You may exercise these rights at any time by sending an email to info@mbsl.co.nz

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include but are not limited to: customer service announcements, administrative notices, outages, introduction or amendments to industry standards and obligations. 



Minors

We understand the importance of protecting children’s privacy, especially in an online environment. Our website is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorisation by a parent or legal guardian.

 We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at info@mbsl.co.nz.

You are entitled to request access to, and correction of any personal information held by us. 

 Please contact us via email (info@mbsl.co.nz) if you wish to access, change or correct your personal information, or if you have any questions about our Privacy Policy.



 As a technology company our preference is to communicate by email. This will ensure that we have forwarded your communication to the right person and department in an expedient manner.

Our email is:  info@mbsl.co.nz

For more information on the Privacy Act 1993 please contact The Office of the Privacy Commissioner