frequently asked questions


"We cannot stress enough how important good backups are!"

FAQ0010 | 29 March 2011


Why Backup?

Current data can be corrupted by such events as:


  • Physical defect in the fixed disk surface, a hard disk crash. This may occur at any stage, and although not an everyday occurrence no drive will last forever its not a question of if its a question of when.
  • Equipment malfunction. Although computers are very reliable, there is always a possibility of failure.
  • Power failures. We recommend you install an Uninterruptible Power Supply (UPS) on all critical computer equipment to not only guard against power failures but power surges.
  • Operator errors. eg. switching off a computer without shutting it down properly.
  • System errors. It has been said that all but the most trivial software includes program bugs. This includes the Operating System (and any associated drivers), Databases and finPOWER Connect itself. Whilst all software developers attempt to release "bug-free" software, a user may process something in a particular sequence, use certain combinations of operations, or do something not previously conceived by other users and testers of the software that cause a system crash or corruption.


Backup, Dos And Don'ts

Too many users NEVER backup important datafiles (including databases, documents and spreadsheets), whilst others, although backing up, find they cannot restore from backups for a multitude of reasons.


  • Do take regular Backups.
  • Do make sure you always use the correct type of media.
  • Do record backup dates and times into a Backup log book.
  • Do make sure you VERIFY the backup worked correctly.
  • Do Compress data and include Error Correction options if your backup utility includes such options.
  • Do make sure no users have any databases open when you backup. Most backup utilities will not backup open files (as information in the file cannot be guaranteed to be reliable).
  • Don't keep backup media on-site. If you have a well-protected fireproof safe you may wish to keep some backups on-site, but it is still recommended you also have off-site backups. Having backups stored next to the computer if your premises are destroyed by fire is worthless.
  • Don't ignore errors reported during a Backup or Restore. Errors during a backup normally mean the backup is corrupt and useless.


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